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We currently ship Australia & NZ-wide and to selected international destinations.
All orders are typically dispatched within 1–2 business days. Standard shipping usually arrives within 3–8 business days depending on your location. We ship via Australia Post.
Once your order is shipped, you’ll receive a tracking link via email.
Yes — express shipping options are available at checkout.
Shipping delays can occasionally occur during peak periods. If your order hasn’t arrived within the estimated timeframe, contact our support team and we’ll assist you.
-Email: enquiries@kabanashop.com
We accept returns on eligible items within your return window, provided products are unused and in original condition. Check full policy here .
You would have received a return form in your package. If unsure please read here.
Yes, exchanges are available subject to stock availability.
Sale or clearance items may be final sale unless faulty. Check the retunrs & exchanges page for details.
Check our size guide on each product page. If you’re unsure, reach out — we’re happy to help.
Some pieces are limited. If an item sells out, it may not return — join our email list for updates.
We accept major credit cards, PayPal, Afterpay, Zip Pay, and other secure payment methods shown at checkout.
Yes — all payments are processed securely using encrypted checkout technology.
Order your pieces, try them at home, and only pay for what you keep.
Use the Try Before You Buy button when adding items to your cart.
You’ll have 4 days after delivery to try everything on and make your decision.
We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
Use the return option provided in your order confirmation. Just send back what you don’t love within the trial window.
Items must be unworn, unwashed, and in original condition with tags attached.
Yes — we recommend ordering multiple sizes to find your best fit.
Any items not returned within the trial period will be automatically charged. If you still wish to return you can return as a normal return back to the warehouse and we will process once received.
All full priced clothing items are eligible. EXCLUDES ALL SALE & ALL PRE SALE ITEMS.
