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Thank you for shopping with Kabana! We hope you love your new item/s as much as we do!
Our 30 day exchanges or returns are for any new, unworn and unwashed items, found in their original packaging. The shipping cost will be borne by the purchaser unless a fault has occurred with the item. If there is a fault, we will fully evaluate this through our loving customer care service team and look after you appropriately!
Please note: online purchases can only be exchanged online. In store purchases can only be exchanged in store.
Yes! We offer a full refund for a change-of mind on full priced items only, as long as the item is in completely original condition with tags (as noted above). Remember – you can only return online purchases to the online store. In-store purchases may be returned to either our Gold Coast or Brisbane stores.
We offer two ways to make a return/exchange:
1. Add your Order Number and email on our Returns Center.
2. Send items with the original invoice directly to:
KABANA ONLINE
P.O. BOX 3537
SOUTH BRISBANE
QLD 4101
You can return any Sale item/s purchased online or in-store within 14 days of purchase for a store credit or exchange. No refunds will be offered on sale items, instead we will process the return by happily offering you a Kabana Shop credit for the full amount paid for the item/s to be used in-store or online, these item/s must be new, unworn and unwashed, found in their original packaging with tags attached. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. Now go on add-to-cart guilt free!
It is considered a sale item any item purchased at a discounted price, either from an explicitly declared final price or through the use of a coupon code.
To make an exchange or request a Kabana Credit please return items with the original invoice to:
KABANA ONLINE
P.O. BOX 3537
SOUTH BRISBANE
QLD 4101
We’re unable to process returns for opened and or used Beauty and Wellness products. All Beauty and Wellness products purchased on kabanashop.com or in-store must be returned unopened, unused, and in original condition with original packaging to our returns warehouse.
If Beauty and Wellness are purchased in store the products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order for Kabana to accept the return.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly Customer Service Team on enquiries@kabanashop.com, who will be happy to assist in arranging your return or exchange.
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon receiving the relevant gift with purchase:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer.
- Promotions are only applicable to products specified in the offer.
- Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault).
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the offer to continue to apply.
- Kabana Shop takes no responsibility for promotions that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)
- Kabana Shop reserves the right to end any promotions, sales or discount offers at any time.
Please contact our Customer Care team at enquiries@kabanashop.com if you have any further enquiries regarding a promotion.
These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact enquiries@kabanashop.com for assistance before returning your items.
Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.
Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.
Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.
SIZE | BUST | WAIST | HIP |
| XS - 8 | 89cm | 68cm | 95cm |
| S - 10 | 94cm | 73cm | 100cm |
| M - 12 | 99cm | 78cm | 105cm |
| L - 14 | 104cm | 83cm | 110cm |
| XL - 16 | 111cm | 90cm | 117cm |
| 2XL - 18|20 | 121cm | 100cm | 127cm |
| 3XL - 20|22 | 131cm | 110cm | 137cm |
| 4XL - 22|24 | 141cm | 120cm | 147cm |
All standard deliveries orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $12. These orders will be sent with Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
All orders placed before 1pm AEST time are processed the same business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
We hope you are happy with your new purchase, but if you aren’t we have done you a favour… you can return any full price item purchased online within 14 days of purchase if the item is unused with the original tags attached.
Our 14-day exchanges or returns are for any new, unworn and unwashed items, found in their original packaging. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. Now go on add-to-cart guilt-free!
To make a return, exchange or credit please use our return portal.
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