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RETURNS POLICY

We hope you adore our unique & ageless pieces. If you are not in love with your purchase, please see below details regarding our returns & exchanges.

 

REFUND

You are eligible for a Full Refund if you:
Purchased a product at Full Price and have returned the product within 14 days of receipt of purchase.

 

EXCHANGE OR CREDIT

You are eligible for an Exchange or Store Credit if you: purchased a product at Full Price with a discount code.
Sale items not marked Final Sale can be returned for a Store Credit only.

 

PURCHASED WITH DISCOUNT CODE

You are eligible for an Exchange or Store credit if you purchase a full price product with a discount code.

 

FINAL SALE

Items purchased at 50% off or more are considered final sale and cannot be returned or exchanged unless faulty.

Final sale products are clearly marked on the product page and in all our marketing assets relating to the products that fall into this category at the time.

Mystery bags are a final sale product, no returns or exchanges offered.

 

FAULTY

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any fault, please report your concern to our customer care team at enquiries@kabanashop.com and please include 1-2 images of the damaged or defective product. We are always here to assist.

 

WRONG PRODUCT

If you were shipped an incorrect product, please notify our customer service team immediately by contacting enquiries@kabanashop.com. We will send you the correct product with a return bag to send back the incorrect product to ensure a smooth process for you.

 

JEWELLERY

Due to the nature of this product type these products are final sale & cannot be returned or exchanged unless faulty.

 

BEAUTY PRODUCTS

We’re unable to process returns for opened and/or used Beauty and Wellness products. All Beauty and Wellness products purchased online, or in-store must be returned unopened, unused, and in original condition with original packaging.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly Customer Care Team on enquiries@kabanashop.com, who will be happy to assist in arranging your return or exchange.

 

EXTRA RETURNS INFO

All items being returned must be unworn, unwashed & unaltered with original tags intact.

All items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe will be issued with a store credit to the value of the original selling price.

A refund will be issued to the original form of payment at the original selling price if returned within the 14-day period

Most returns will be processed within 48 hours of receiving your returned parcel. You will receive a refund or store credit notification via email.

For refunds, please allow 3-5 business days for the refund to be credited back to your original method of payment.

Gift Card purchases will be refunded in the form of store credit only.

Shipping costs are non-refundable except in cases where Kabana Shop may have made an error. You will be responsible for any shipping return costs. We recommend you use a trackable shipping method as Kabana Shop cannot accept responsibility for items not received or that may have been damaged in transit.

 

PROMOTIONS & OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon receiving the relevant gift with purchase:

 

  • Promotions are only applicable to orders over the minimum value threshold specified in the offer.
  • Promotions are only applicable to products specified in the offer.
  • Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault).
  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the offer to continue to apply.
  • Kabana Shop takes no responsibility for promotions that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
  • Kabana Shop reserves the right to end any promotions, sales or discount offers at any time.
  • Please contact our Customer Care team at enquiries@kabanashop.com if you have any further enquiries regarding a promotion.

 

INTERNATIONAL ORDERS

Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.

 

HOW TO MAKE A RETURN

Send items with the original invoice directly to:

KABANA ONLINE

P.O. BOX 3537

SOUTH BRISBANE

QLD 4101

 

CONTACT INFO

enquiries@kabanashop.com

0488 550 338

Outside Australia:+61 488 550 338

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Size guide

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

    SIZE
    BUST
    WAIST
    HIP

    XS - 8

    89cm

    68cm

    95cm

    S - 10

    94cm

    73cm

    100cm

    M - 12

    99cm

    78cm

    105cm

    L - 14

    104cm

    83cm

    110cm

    XL - 16

    111cm

    90cm

    117cm

    2XL - 18|20

    121cm

    100cm

    127cm

    3XL - 20|22

    131cm

    110cm

    137cm

    4XL - 22|24

    141cm

    120cm

    147cm

    Delivery within Australia

    • Free Shipping for all orders over $150 (Australia and NZ)
    • Flat Rate $10 for orders under $150
    • Express Courier Service $15
     

    All standard deliveries orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $15. These orders will be sent with Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.

    All orders placed before 1pm AEST time are processed the same business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

    14 Day Returns

    We hope you are happy with your new purchase, but if you aren’t we have done you a favour… you can return any full price item purchased online within 14 days of purchase if the item is unused with the original tags attached.

    Our 14-day exchanges or returns are for any new, unworn and unwashed items, found in their original packaging. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. Now go on add-to-cart guilt-free!

    To make a return, exchange or credit please use our return portal.

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